DEPOSIT:
There is a 50% deposit required to reserve your date. In the event of cancellation, your deposit is NON-REFUNDABLE. Booking fees of RM500 for future slots, are also non-refundable and non-transferable.
FINAL PAYMENT:
Total contract price is due 1 week prior to your wedding/event date. The cake/cupcakes will not be made/delivered if final payment has not been received, unless by mutual agreement between Miss Shortcakes and the client. Any late payments of more than 30 days, will be subject to 10% interest of the total of the invoice. And subsequently, payments beyond 60 days, will be subject to 30% interest of the total of the invoice.
CAKE CHANGES:
Your cake is important to us and we want you to be happy. We are happy to make alterations to your cake design, up to 3 weeks prior to your event date, subject to availability. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. We are not obliged to accept alterations that will reduce the total price of your order by more than 25%. If you have any questions or concerns regarding your cake order, please get in touch.
NON-EDIBLE DECORATIONS/NON-TOXIC DECORATIONS
All non-edible decorations will be highlighted to the Client during the order confirmation process, or on collection or delivery, and it will be the responsibility of the Client to convey this to their guests and venue.
Miss Shortcakes accepts no responsibility for any physical harm that may occur from the use of non-edible decorations.
CANCELLATIONS
Should you cancel your order before 7 days of the delivery/collection date, any deposits or monies already paid will be forfeited. However, should you cancel at any time, and the cake/cupcakes has been started, you will be charged for the items made to date and any deposits or monies already paid will be forfeited. If the cake/cupcakes has been completed when you cancel your order, you will need to pay in full for the order placed and all deposits and monies already paid will be forfeited.
DELIVERY OF CAKES
Miss Shortcakes will deliver cakes/cupcakes to most areas in Peninsula Malaysia, and we will give you a quote once your order has been taken and confirmed. Your time and date of the wedding or event will be required on the day you confirm your order. If you choose delivery, then we will liaise directly with your chosen venue or your chosen event/wedding coordinator to confirm all delivery details. A delivery time will be confirmed within 5 days of your wedding/event date. While we take utmost care when delivering your cake(s), please note, that we may be unable to deliver your cake(s) to the venue, due to adverse or unforeseen weather and road conditions that may cause damage to the cake(s).
The client/event planner will be responsible for providing clear delivery instructions to the location and inform Miss Shortcakes of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cakes (please note excessive jarring due to “pot holes”, road construction or unseen road conditions, will damage the finished product to an unstable or undesirable status).
UNAVOIDABLE OCCURANCE:
In the case of an unavoidable occurrence, such as a car accident, poor road conditions, traffic during delivery etc. Miss Shortcakes will not be held liable for any delays or damages to the cake(s), however, we will try our very best to ensure that alternate arrangements are made to ensure that you are not completely without cake on the day of the wedding/event. We shall not be liable for any delay or inability to perform our obligations to you, if such delay is due to any cause whatsoever beyond our reasonable control. In some cases, where a replacement cake was not possible (time constraints, no supply of spare cakes, or injury), we will issue a full refund.
COLLECTION OF CAKES
Upon collection of your cake(s) any outstanding money will have to be paid. You are required to inspect your item before leaving our premises. Miss Shortcakes, will not be liable, should the customer believe there are any problems with the cake once it has left the premises. The correct transportation guidelines will be given to you upon collection and should these not be followed and result in damage to the cake(s) in any way whatsoever, Miss Shortcakes will not be held liable for these damages.
STORAGE
All cakes/cupcakes should be stored in air conditioning, and out of direct sunlight on a flat surface, or in the fridge when advised to do so. No preservatives or additives are used in Miss Shortcakes products, therefore they should be treated as fresh food and consumed within 48 hours of the delivery/collection date. If you have leftover cake, this can be stored in the fridge for up to 3 days, or 3 months in the freezer. Miss Shortcakes will not be held liable for deterioration of the product, if they are not stored correctly.
TERMS OF BUSINESS
Miss Shortcakes shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way. Miss Shortcakes’ total liability for any claim, however arising, shall not exceed the price of the goods supplied by Miss Shortcakes to the customer.
If you are unhappy with your order and/or purchase, immediately notify us on our premises. We will do our best to rectify the problem immediately. Please note photos from our website or reference materials, are only a guideline and the product may vary from that shown. These are all handmade products, and at times, some colours or sculptures may not be 100% exact to the original photo.
FRESH FLOWER USAGE
In the case of fresh flower usage the responsibility of the flowers safety, quality, freshness, colour and safe food practice will rest with the florist and NOT WITH Miss Shortcakes, unless we have supplied and placed the fresh flowers on the cake. Do note, that commercially bought flowers may contain pesticides. We will always wrap the stems of the flowers with floral tape to minimize contamination, however the cake surrounding the stems, should be trimmed away, as a precaution.
INTELLECTUAL PROPERTY
All cakes that have been produced and sold by Miss Shortcakes, shall remain under the Miss Shortcakes brand. Our cakes cannot be resold, remade, or reused again, under a different brand or entity, for any purpose.
