What is your cancellation policy?
All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt.
If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact us within 24 hours of receipt.
Miss Shortcakes will not accept liability for any complaints made after this time.
If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. Telephone and online orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 2-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at Miss Shortcakes' discretion).
COURTESY REMINDER
- If you intend to send a surprise cake to a recipient on their birthday, it is your responsibility to ensure that the recipient will be there at that time. We will not be responsible to arrange surprises, on your behalf.
- If you would like for us to leave the cake at any guard house, please ensure there is a fridge for food storage purposes.
- If arranging your own courier collection we would advise always booking a car, rather than a motorbike. Once cakes have left our bakery we can not be held liable for any damage that occurs on transit. Any issues should be handled directly with the courier company you have chosen to use.