Welcome to Miss Shortcakes’ online store, owned and operated by Miss Shortcakes Sdn. Bhd., a company registered in Malaysia ("Company"). These Terms and Conditions ("Terms") govern your use of Miss Shortcakes’ online store ("Service"), including the purchase of cakes, pastries, and related products ("Products") sold through the Service. By accessing or using the Service, you agree to be bound by these Terms.

1. Use of Service

   User Accounts
   To place an order through the Service, you may be required to register for a user account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account login details and for any activity under your account.

   Prohibited Activities

   1. Violating any applicable laws or regulations.
   2. Engaging in fraudulent or abusive behavior.
   3. Interfering with the operation of the Service or its servers.
   4. Attempting to bypass any security measures.
   5. Copying, distributing, or scraping any part of the Service without permission.
   6. Using automated systems (e.g., bots, crawlers) to overload the Service.
2. Product Information and Orders

   Product Information
   We strive to provide accurate descriptions, images, and pricing of our cakes and products. However, as all cakes are handmade and customized, variations in design, size, or color may occur. Miss Shortcakes does not guarantee that product descriptions or content on the Service are free of errors or complete.

   Orders
   Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.

   Payment
   Payment must be made in full at the time of order. We accept credit cards, debit cards, and other methods listed at checkout. Miss Shortcakes reserves the right to update accepted payment methods at any time.

   Shipping & Delivery
   We aim to deliver within the timeframe specified during checkout. However, delivery times may vary due to factors beyond our control (e.g., traffic, weather). Miss Shortcakes is not liable for delays but will make reasonable efforts to ensure timely delivery.

3. Returns and Refunds

   Due to the perishable and custom-made nature of our cakes, all sales are final. Refunds or replacements may be offered only in cases of:

   • Proven product defect at the time of delivery, or
   • Wrong product delivered by mistake.

   For full details, please refer to our Returns and Refund Policy.

4. Intellectual Property

   All content on the Service — including text, images, graphics, logos, and cake designs — is the property of Miss Shortcakes or its licensors. You may not copy, reproduce, or distribute our content without written consent.

5. Liability

   Disclaimer of Warranties
   The Service and all products are provided on an "as is" basis. Miss Shortcakes makes no warranties, express or implied, regarding the accuracy, reliability, or quality of the Service or products.

   Limitation of Liability
   Miss Shortcakes shall not be liable for any indirect, incidental, or consequential damages arising from use of the Service or products. Our total liability shall not exceed the amount paid by you for the specific order in question.

   Food Safety & Use of Products
   Our cakes may contain allergens (e.g. eggs, dairy, nuts, gluten). It is the customer’s responsibility to review product descriptions and disclose allergies before ordering. Miss Shortcakes is not liable for adverse reactions resulting from consumption.

6. Indemnification

   You agree to indemnify and hold harmless Miss Shortcakes, its employees, directors, and affiliates from any claims, damages, or expenses arising from your misuse of the Service or violation of these Terms.

7. Force Majeure

   Miss Shortcakes shall not be held responsible for any delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, government actions, strikes, or transport disruptions.

8. Governing Law

   These Terms are governed by and construed under the laws of Malaysia. Any disputes shall be subject to the jurisdiction of Malaysian courts.